Learn more about Online Student Loan Counseling
You can meet federal loan counseling requirements and help borrowers understand education loan obligations with the convenience of Mapping Your Future's Online Student Loan Counseling (OSLC). Mapping Your Future offers many counseling types.
In addition to enabling schools and borrowers to meet federal loan counseling requirements conveniently (anytime, anywhere), OSLC also enhances the loan management education of the borrower by actively involving them in the counseling - making OSLC an important default prevention tool. Furthermore, it gives you the opportunity to spend more time with those students who need individual assistance.
OSLC meets all current U.S. Department of Education regulatory requirements. However, there are a few items you need to address to fully comply with the counseling requirements:
- Provide estimated repayment information during Stafford and Grad PLUS interviews (Mapping Your Future offers customization options to assist with this)
- Respond to students' questions (Mapping Your Future allows students to ask you a question during the interview)
- Provide students with the following information, which you can easily do on your customized page:
- A name and contact information for questions regarding rights and responsibilities and loan terms and conditions
- The definition of half-time enrollment during regular terms and summer school (if applicable)
- Information about the importance of contacting appropriate offices if withdrawing
- Maintain counseling records for your borrowers according to record retention requirements
- Forward students' Stafford exit and Grad PLUS counseling information to the guaranty agency (if the guaranty agency doesn't retrieve the record via Mapping Your Future's ExitExpress--a free service they provide to you)
OSLC is a FREE service for borrowers and schools, regardless of the lender, guarantor, or federal student loan program.
See for yourself
If you want to view the counseling sessions from the borrower perspective, start a counseling session. Choose Texas as your state and then select the MYF Demo School. Be sure to enter false data on the student form.
Review the counseling types
Mapping Your Future offers a variety of counseling sessions:
- Stafford entrance
- Stafford exit
- Spanish Stafford entrance
- Spanish Stafford exit
- Perkins entrance
- Perkins exit
- Stafford and Perkins combined entrance
- Stafford and Perkins combined exit
- Nursing entrance
- Nursing exit
- Health Professions entrance
- Health Professions exit
- Grad PLUS entrance
- Grad PLUS exit
- Stafford and Grad PLUS combined entrance
- Stafford and Grad PLUS combined exit
- TEACH Grant initial and subsequent
- TEACH Grant exit
Mapping Your Future also has a service for schools, Sponsors, and Friends that want to use the Online Student Loan Counseling interface to deliver loan counseling for their own loan programs (e.g., institutional loan, alternative loan, etc.). If you're interested in Loan Counseling Powered by Mapping Your Future, contact us.
Understand the steps for borrowers
- You instruct the borrower to complete counseling (you can link to the counseling type from your own site or provide the web address).
- The borrower visits Mapping Your Future and clicks on the "complete Online Student Loan Counseling" link (or follows a link from your site). The borrower can go through this session anytime, anywhere - from home, from a computer lab, and even in another country.
- The borrower reads and follows the instructions, reads the counseling content, and correctly answers the questions.
- Once the borrower has completed all the questions correctly, he or she completes an online form to provide information to you. The borrower reviews the information submitted on the form, confirms that all is correct, and clicks the submit button.
- The borrower receives a confirmation number and a page summarizing the information submitted and the rights and responsibilities statement. The borrower should print this page or make a note of the confirmation number.
Learn about your notification options and record retrieval
You can elect to receive e-mail notification when borrowers complete counseling. You have several options for each counseling type in which you participate:
- Individual--One e-mail sent per counseling session at the time the session is completed
- Batch--One daily e-mail per counseling type, listing all borrowers who completed counseling during the prior business day
- None--No messages sent to notify you when borrowers complete counseling. If you select none, you still can elect to receive a message on occasions when borrowers enter a question or comment on the counseling record.
The e-mail notification contains limited information, as e-mail is not secure. To retrieve counseling records so you can retain them per record retention requirements, you can login to a secure area on the Mapping Your Future site (the Financial Aid Office (FAO) Access Area). You have several options for retrieving data:
- Retrieve paper counseling records
- Export electronic counseling records (store them electronically and/or import them into your system)
Mapping Your Future also provides documentation on SchoolExpress, a program you write which enables you to retrieve data automatically.
Get to know your customization options
Schools using Mapping Your Future's OSLC have several free customization options:
- Choose the questions borrowers must successfully answer when completing a counseling session
- Expand counseling content to include an additional topic of financial literacy and money management tips
- Add average indebtedness information for your school so students can understand their potential total debt picture
- Determine whether borrowers must complete a budget during the counseling session
- Add a customized page of information for borrowers to view when beginning their online counseling
- Direct borrowers to a specific web page upon completing a counseling session
- Require borrowers to complete all fields on the student form (not just those fields that regulations require)
Get started now
To sign up, complete the school submission form (watch this training-on-demand video to see how). After you complete the form, the Mapping Your Future staff will contact you, usually the same or next business day* for verification purposes and to provide training. The staff approves the submission, adding your school to the list of participants of OSLC. You can begin instructing borrowers to complete counseling immediately.
The Mapping Your Future staff sends an e-mail message to you, summarizing your participation and account information and providing helpful links (including the OSLC User's Guide and customer service).
*Account setup is contingent upon your availability. There may be a delay on rare occasions when other outside events prohibit the staff from responding immediately.
Contact us
If you have any questions, please contact us, e-mail us directly at feedback@mappingyourfuture.org, or call a customer care staff member:
