Verify guarantors are retrieving Stafford exit and Grad PLUS data via ExitExpress

Regulations require that schools forward Stafford exit and Grad PLUS exit counseling records to guaranty agencies within 60 days of the borrowers completing counseling. Through ExitExpress, guaranty agencies provide a service to you, retrieving that exit data on your behalf.
ExitExpress offers you several benefits:

  • Eliminates the need for you to forward exit reports
  • Saves staff time and other resources in the financial aid office
  • Increases the security of exit counseling data
  • Enhances the exit data process by making it more efficient for all parties involved
  • Aids in default prevention efforts through more accurate and up-to-date information

Ensure guarantors retrieve data

You ARE still responsible for ensuring the guaranty agency retrieves Stafford exit and Grad PLUS exit data within 60 days of the borrower completing counseling. You have several options for determining this in your FAO Access Area:

  • Guarantor Exception Report: This report contains a list of exit confirmations that a guarantor has not retrieved. You can view this report by clicking on ExitExpress. Schools with confirmations on this list may want to wait to handle any exceptions until close to the end of the 60-day period since a guarantor should retrieve those reports at some point within the 60 days.
  • Guarantor Rejection Report: This report contains a list of exit confirmations that a guarantor has rejected, indicating they haven't guaranteed a loan for the borrower. You can create this report by clicking on ExitExpress.
  • Individual confirmations: You can determine if the guarantor has retrieved the exit record by looking at individual confirmations. An asterisk and a date indicate when the selected guarantor retrieved the report.

Correct a record or add a guarantor to a record

Counseling records for which Mapping Your Future can't match a guarantor will appear in the No Guarantor Found for This SSN or Date of Birth or No Response from the Clearinghouse sections of the Guarantor Exception Report.

  • You should compare the counseling record with your records to determine the correct information.
  • If you determine that the SSN or date of birth should be updated on the counseling record, send an e-mail message to feedback@mappingyourfuture.org including the confirmation number and the information to be updated, asking the Mapping Your Future staff to make a change. Please don't send a full SSN via e-mail. Instead, you can e-mail the confirmation number and just the digits that need to be corrected (such as the first three) or simply ask a staff member to contact you to obtain the correct information.

If Mapping Your Future has corrected an exit record, an incorrect guarantor is assigned, or if no guarantor is assigned, you can update that information by adding the correct guarantor for that borrower:

  1. Open the individual confirmation record
  2. Click on the Add/Editor Guarantor for record link
  3. Another window will open
  4. Select the Add Guarantor button at the bottom of the page
  5. Select the appropriate guarantor from the drop-down menu
  6. Click the Update button
  7. Click Close Window in the top right corner or at the bottom of the page

If the record was previously listed under problem categories such as Guarantor Not Found or No Response from Clearinghouse, once you have confirmed the record is listed appropriately under the guarantor(s), you can click to remove the record from the problem category.