Contact your student loan ombudsman


  • A student loan ombudsman works with borrowers to resolve loan problems and disputes informally. The goal is to find creative alternatives for borrowers who need help with their federal student loans.
  • If you have an issue you've been unable to resolve with your school, Federal loan holder, or guaranty agency, contact the guaranty agency ombudsman.
  • If your guaranty agency does not have an ombudsman, if the agency ombudsman can't help you resolve your problem, or if you have a Federal Direct Student Loan, contact the Federal Student Aid (FSA) Ombudsman as follows:

    studentaid.ed.gov/repay-loans/disputes/prepare
    (877) 557-2575
    U.S. Department of Education
    FSA Ombudsman
    830 First Street, NE
    Fourth Floor
    Washington DC 20202-5144