Your free and neutral resource on career, college, financial aid, and money management
Contact your student loan ombudsman
- A student loan ombudsman works with borrowers to resolve loan problems and disputes informally. The goal is to find creative alternatives for borrowers who need help with their federal student loans.
- If you have an issue you've been unable to resolve with your school, Federal loan holder, or guaranty agency, contact the guaranty agency ombudsman.
- If your guaranty agency does not have an ombudsman, if the agency ombudsman can't help you resolve your problem, or if you have a Federal Direct Student Loan, contact the Federal Student Aid (FSA) Ombudsman as follows:
U.S. Department of Education
830 First Street, NE
Washington DC 20202-5144