CareerShip Home
About CareerShip
Contact Us
Mapping Your Future
Visit the Featured Career Match My Career Interests
Review Careers by Clusters Career Search

Details for Arbitrators, Mediators, and Conciliators


Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.


  • Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions.
  • Arrange and conduct hearings to obtain information and evidence relative to disposition of claims.
  • Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.
  • Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  • Interview claimants, agents, or witnesses to obtain information about disputed issues.
  • Participate in court proceedings.
  • Prepare settlement agreements for disputants to sign.
  • Recommend acceptance or rejection of compromise settlement offers.
  • Research laws, regulations, policies, and precedent decisions to prepare for hearings.
  • Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  • Set up appointments for parties to meet for mediation.
  • Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  • Authorize payment of valid claims.
  • Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents.
  • Issue subpoenas and administer oaths to prepare for formal hearings.
  • Notify claimants of denied claims and appeal rights.
  • Prepare written opinions and decisions regarding cases.
  • Rule on exceptions, motions, and admissibility of evidence.
  • Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  • Organize and deliver public presentations about mediation to organizations such as community agencies and schools.


  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Education, Training, Experience

  • Education - Most of these occupations require graduate school. For example, they may require a master's degree, and some require a Ph.D., M.D., or J.D. (law degree).
  • Training - Employees may need some on-the-job training, but most of these occupations assume that the person will already have the required skills, knowledge, work-related experience, and/or training.
  • Experience - Extensive skill, knowledge, and experience are needed for these occupations. Many require more than five years of experience. For example, surgeons must complete four years of college and an additional five to seven years of specialized medical training to be able to do their job.



  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Persuasion - Persuading others to change their minds or behavior.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Related Careers

  • Criminal Investigators and Special Agents
  • Immigration and Customs Inspectors
  • Insurance Adjusters, Examiners, and Investigators
  • Lawyers
  • Licensing Examiners and Inspectors
  • Political Scientists
  • Title Examiners, Abstractors, and Searchers
Wages for this career
America's Career InfoNet