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Details for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop


Description

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Tasks

  • Provide guests with menus.
  • Greet guests and seat them at tables or in waiting areas.
  • Assign patrons to tables suitable for their needs.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
  • Receive and record patrons' dining reservations.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inform patrons of establishment specialties and features.
  • Direct patrons to coatrooms and waiting areas such as lounges.
  • Operate cash registers to accept payments for food and beverages.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Prepare staff work schedules.
  • Order or requisition supplies and equipment for tables and serving stations.
  • Hire, train, and supervise food and beverage service staff.
  • Plan parties or other special events and services.
  • Confer with other staff to help plan establishments' menus.
  • Perform marketing and advertising services.

Interests

  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Education, Training, Experience

  • Education - Some of these occupations may require a high school diploma or GED certificate.
  • Training - Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
  • Experience - Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

Related Careers

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  • First-Line Supervisors/Managers of Housekeeping and Janitorial Workers
  • Hotel, Motel, and Resort Desk Clerks
  • Locker Room, Coatroom, and Dressing Room Attendants
  • Meeting and Convention Planners
  • Opticians, Dispensing
Wages for this career
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