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Details for Ushers, Lobby Attendants, and Ticket Takers


Description

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

Tasks

  • Sell and collect admission tickets and passes from patrons at entertainment events.
  • Greet patrons attending entertainment events.
  • Examine tickets or passes to verify authenticity, using criteria such as color and date issued.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Maintain order and ensure adherence to safety rules.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Direct patrons to restrooms, concession stands and telephones.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Settle seating disputes and help solve other customer concerns.
  • Assist patrons in finding seats, lighting the way with flashlights if necessary.
  • Search for lost articles or for parents of lost children.
  • Count and record number of tickets collected.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Verify credentials of patrons desiring entrance into press-box and permit only authorized persons to enter.
  • Distribute programs to patrons.
  • Schedule and manage volunteer usher corps.
  • Work with others to change advertising displays.
  • Manage inventory and sale of artist merchandise.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Manage informational kiosk and display of event signs and posters.
  • Page individuals wanted at the box office.

Interests

  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Education, Training, Experience

  • Education - These occupations usually require a high school diploma.
  • Training - Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Experience - Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

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Wages for this career
America's Career InfoNet