CareerShip Home
About CareerShip
Resources
Contact Us
Mapping Your Future
  back
Visit the Featured Career Match My Career Interests
Review Careers by Clusters Career Search

Details for Switchboard Operators, Including Answering Service


Description

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Tasks

  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Route emergency calls appropriately.
  • Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
  • Relay and route written and verbal messages.
  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Monitor alarm systems in order to ensure that secure conditions are maintained.
  • Contact security staff members when necessary, using radio-telephones.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity and conciseness.
  • Stamp messages with time and date, and file them appropriately.
  • Answer simple questions about clients' businesses, using reference files.
  • Complete forms for sales orders.

Interests

  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Education, Training, Experience

  • Education - These occupations usually require a high school diploma.
  • Training - Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Experience - Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Knowledge

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

Related Careers

  • Insurance Claims Clerks
  • Interviewers, Except Eligibility and Loan
  • License Clerks
  • Medical Secretaries
  • Receptionists and Information Clerks
  • Reservation and Transportation Ticket Agents and Travel Clerks
  • Statement Clerks
Wages for this career
America's Career InfoNet