Details for Postal Service Clerks
Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags according to State, address, or other scheme; and examine mail for correct postage.
- Keep money drawers in order, and record and balance daily transactions.
- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
- Obtain signatures from recipients of registered or special delivery mail.
- Register, certify, and insure letters and parcels.
- Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
- Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
- Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
- Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
- Cash money orders.
- Rent post office boxes to customers.
- Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
- Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
- Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
- Receive letters and parcels, and place mail into bags.
- Feed mail into postage canceling devices or hand stamp mail to cancel postage.
- Transport mail from one work station to another.
- Set postage meters, and calibrate them to ensure correct operation.
- Post announcements or government information on public bulletin boards.
- Order retail items and other supplies for office use.
- Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Education, training, experience
- Education - These occupations usually require a high school diploma.
- Training - Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
- Experience - Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
- Transportation -Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Mathematics -Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- English Language -Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical -Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Computers and Electronics -Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer and Personal Service -Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.