Mapping Your Future: More than customer service in name only, it's part of our mission


More than customer service in name only, it's part of our mission

By Beth Ziehmer

July 27, 2017

Whether it is answering an e-mail or taking a call on the 800 number, we know that customer service is critical to helping fulfill our mission. Since our inception in 1996, we've placed a high priority at Mapping Your Future on providing good customer service.

In a time when reaching a customer service professional on the phone, or even by e-mail, is becoming less common, callers to the Mapping Your Future toll-free number or website visitors who send an e-mail are able to reach a staff member.

Since the toll-free number was introduced three years ago, the calls have ranged from the callers having questions about a counseling session or MappingXpress to general financial aid questions to helping financial aid administrators reset their passwords or research archived records. The toll-free number is (800) 374-4072 and is displayed in the Contact us section of the website, in Online Counseling sessions, MappingXpress, and on the Financial Aid Professionals tab. The toll-free number is operational from 8 a.m. to 4 p.m. Central time. Callers may leave a voice mail message if they initially do not reach a staff member, and will receive a returned call.

Mapping Your Future visitors can e-mail through the Contact Us on the website or directly to Staff have responded to thousands of inquiries to the website over the years in a timely manner, sometimes to the pleasant surprise of the sender at how quickly the response is received.

It is a priority of our team to have quick, accurate, courteous responses to all customers. We don't always have the complete answer for a school or student, but having been a part of the financial aid industry, we can help the school or student find the answer they need.