Career summary

Details for First-Line Supervisors/Managers of Housekeeping and Janitorial Workers


Description

Supervise work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Tasks

  • Plan and prepare employee work schedules.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Investigate complaints about service and equipment, and take corrective action.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure that it is in working order.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Recommend changes that could improve service and increase operational efficiency.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Screen job applicants, and hire new employees.
  • Issue supplies and equipment to workers.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
  • Direct activities for stopping the spread of infections in facilities, such as hospitals.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.

Interests

  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Education, training, experience

  • Education - These occupations usually require a high school diploma.
  • Training - Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Experience - Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Knowledge

  • Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

  • Speaking - Talking to others to convey information effectively.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Time Management - Managing one's own time and the time of others.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

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