Career summary

Details for License Clerks


Description

Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, visual, or performance testing.

Tasks

  • Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
  • Collect prescribed fees for licenses.
  • Verify the authenticity of documents, such as foreign identification or immigration documents.
  • Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms.
  • Update operational records or licensing information, using computer terminals.
  • Answer questions or provide advice to the public regarding licensing policies, procedures, or regulations.
  • Maintain records of applications made or licensing fees collected.
  • Perform routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.
  • Code information on license applications for entry into computers.
  • Inform customers by mail or telephone of additional steps they need to take to obtain licenses.
  • Perform record checks on past or current licensees, as required by investigations.
  • Train other workers or coordinate their work, as necessary.
  • Prepare bank deposits and take deposits to banks.
  • Assemble photographs with printed license information to produce completed documents.
  • Operate specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Instruct customers in the completion of driver's license application forms or other forms, such as voter registration cards or organ donor forms.
  • Conduct and score oral, visual, written, or performance tests to determine applicant qualifications and notify applicants of their scores.
  • Prepare lists of overdue accounts, license suspensions, or issuances.
  • Stock counters with adequate supplies of forms, film, licenses, or other required materials.
  • Respond to correspondence from insurance companies regarding the licensure of agents, brokers, or adjusters.
  • Mail driver's licenses to out-of-county or out-of-state applicants.

Interests

  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Education, training, experience

  • Education - These occupations usually require a high school diploma.
  • Training - Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Experience - Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Knowledge

  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

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