Career summary

Details for Counter and Rental Clerks


Description

Receive orders for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

Tasks

  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
  • Compute charges for merchandise or services and receive payments.
  • Answer telephones to provide information and receive orders.
  • Provide information about rental items, such as availability, operation, or description.
  • Rent items, arrange for provision of services to customers, and accept returns.
  • Inspect and adjust rental items to meet needs of customer.
  • Explain rental fees, policies, and procedures.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Keep records of transactions and of the number of customers entering an establishment.
  • Reserve items for requested times and keep records of items rented.
  • Recommend and provide advice on a wide variety of products and services.
  • Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  • Prepare merchandise for display or for purchase or rental.
  • Advise customers on use and care of merchandise.
  • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  • Allocate equipment to participants in sporting events or recreational activities.

Interests

  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Education, training, experience

  • Education - Some of these occupations may require a high school diploma or GED certificate.
  • Training - Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
  • Experience - Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

Knowledge

  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Skills

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