A new and improved user experience coming soon for the myFAFSA
March 26, 2019
Filling out the FAFSA will get just a little bit easier soon with some new features announced by the Department of Education.
The Department will implement enhancements to the myFAFSA in late March to improve the experience for those students and parents who are completing the FAFSA on mobile devices. In the March 22 Electronic Announcement, the Department said the following changes are planned:
- Messaging: System generated messages will be more personalized, tailored to the specific type of user. For example, if someone is logged into the myFAFSA as a student, the messaging will be tailored to the student role.
- Signature: The "swipe" signature process where someone signs the FAFSA by using their finger on the screen is been dropped for a process in which the user provides an active agreement to the terms and conditions.
- Social Security Number: The Social Security Number (SSN) entered on the form will be masked by default in the student identifiers view used by parents and preparers. The user will have the ability to hide or show the SSN.
In addition to these enhancements, the Department is also making changes to the FSA ID process.
For questions regarding myFAFSA, users should contact the Federal Student Aid Information Center (FSAIC) at 1-800-4-FED-AID (1-800-433-3243) or by email at FederalStudentAidCustomerService@ed.gov. TDD/TYY service is also available at 1-800-730-8913.