Tip of the Week
Gathering feedback on a student financial aid feedback system
Sometimes change for the better requires someone to speak up.
That’s the intent of most feedback systems – to gather thoughts and ideas from users as to what is not working and how it could be better.
While it may seem “meta-like”, the Department of Education on September 11 issued a notice inviting comments on its Federal Student Aid (FSA) Feedback System. In the notice, the Department said it would like to reinstate the FSA Feedback System.
The system harkens back more than 10 years ago when on March 10, 2015, the White House issued a Student Aid Bill of Rights. Among the objectives identified in that document was the creation of a centralized complaint and feedback system that is now resident and supported at FSA.
In the notice, the Department said the purpose of the system is to meet the objective of creating a responsive student feedback system, adding that “students and borrowers are able to ensure that their complaints and feedback will be directed to the right party.”
Proposed updates to the collection will, according to the Department, allow then to quickly respond to issues and strengthen its efforts to protect the integrity of the student financial aid programs.
– By Catherine Mueller
