Financial aid professionals entering the “digital front door” for Federal Student Aid (aka FSA Partner Connect) will notice some enhancements to the platform.
In a recent Electronic Announcement, the Department of Education stated that the FSA Partner Connect has had a number of enhancements made to it to make things easier for their partners, including improved accuracy, streamlined administrative workflows, and reduced partner burden.
According to the Department of Education, the enhanced platform provides a tailored dashboard for FSA partners, simplified access to school profile information, and customer support tools as part of its key functionalities.
Enhancements outlined in the announcement include:
- Batch Service Enrollment Conflicts
- Search for Existing Users on E-App
- New Search Bar on Services and Accesses Table
- eZ Audit Access Management
- Automatic Transfer of School User Accesses Following Change of Affiliation or Merger
The announcement also highlights training and customer service options available for its partners.
Questions can be sent by completing the Contact Customer Support form in the FSA Partner Connect Help Center or by calling the FSA Partner and School Relations Center at 1-800-848-0978.
